Choosing the Best Infrastructure Management Service

Infrastructure Management is required by every corporation in today’s technologically driven environment. Managing of resources in a proper manner through a systematized channel is essential for smooth work flow. A strong back up of appropriate infrastructure is what forms the core of any corporate. Opting for this service is advisable which proves to be the best solution in the long haul.

Big organizations offer infrastructure management services to help ease off the burden and utilize the resources in an appropriate manner. But there might be tough competition in this field too, so choose an organization that is one of the India’s largest Reverse Logistics and Infrastructure Management Service provider. Choose a name that have helped many big corporates manage the infrastructure while catering to the ever growing needs of IT infrastructure and communications network space. An organization that enjoys a leading position in supply constraint IT and Telecom services industry would be a good choice.

Some pointers for choosing the best:

Remember to go for a company that offers distinct services to its client and provides various services that speak of its high repute amongst other such providers in the market. It should be a niche player with its complete focus on Tech Support Services.

Some advantages to look for:

Integrated Service Model of Infrastructure Management.
Technical Support Help desk.
Repair & Refurbishment services.
ISO 9001:2000 accredited & RoHS compliant.
Presence in 268 cities (more than 400 service centers) all over India.

The organization should have a strong support backed up by a team of well qualified individuals with strong domain expertise in Technical Support & Infrastructure Management Services (IMS) as per ITIL standards is yet another feature to look out for. It should have a Robust MIS, it should be associated to major IT companies such as, ASP of HP, Acer, Lenovo, Thomson, Sony Ericsson and many more. The organization should have Highly scalable business model, technology advent and remote management should be yet another strong feature.

The Need to Secure Our Highway Bridge Infrastructure

Very few things in a civilization are as important as transportation and distribution. Thus, in a great Nation like the United States it is imperative to keep our roadways and highway bridge infrastructures secure and safe. From an engineering stand point we know all to well the results of poor infrastructure planning and yet we must consider the potential eventualities associated with Murphy – anything that can go wrong; will. And it will happen at the worst possible time.

We have seen the problems with roadway collapses or infrastructure when it fails. Recall the San Francisco earthquake when cars fell into the bay or when the Hurricane Katrina, took out I-10, talk about a distribution nightmare for transportation companies, not to mention curtailing of rescue efforts. The “Big Dig” in Boston is in ruin, with lawsuits and deaths due to possible collapse. If that piece of infrastructure goes, a 10-hour commute is possible for downtown workers – not to mention all the communication infrastructure, which uses that tunnels inner cavities.

Often, we hear of highway bridges collapsing without warning, and yet such things always give at least some warning and we ought to be listening in. With ultra-sound, infrared and other high-tech tools to alert us as to wear and tear and over stressed iron and concrete. A perfect example of a recent problem is the I-35 collapse during rush hour, as the headlines came across the wire:

MINNEAPOLIS – A four-lane interstate bridge spanning the Mississippi River collapsed during evening rush hour Wednesday, sending vehicles and tons of concrete crashing into the water. The entire span of the Interstate 35W bridge collapsed about 6:05 p.m. There was no official word on injuries, but dozens of rescue vehicles were there. (from USA Today media alert online).

We spend nearly a trillion dollars in our transportation bills over a decade, we need more high-tech embedded in these infrastructures to keep us safe and America Moving, so think on this.

Outsourcing Tips For Mission Critical Application and Infrastructure Management

Finding the right service provider to manage your mission critical applications and infrastructure is quite a challenge.

Especially when the field is loaded with service providers, who believe that high availability is achievable by packing up your infrastructure and moving it to their highly redundant data center.

Do you really care if the data center is so well hardened a nuclear bomb could not touch it?

Showing Off For The CIO

When service providers come calling, do they address the most likely risk to your success, specifically availability? Probably not.

The millions upon millions of dollars spent on infrastructure and backbone does not address the root cause of 80% of failures to applications and infrastructure.

The most common cause of these outages is typically ignored and not discussed in the service offering.

Most commercial data centers are trying to impress you with their sheer scale and massive redundancy built into the physical infrastructure.

The show is on right when you step in the building. Retinal scan, finger printing, DNA swab and photo identification is required just to visit. The tour guide reminds you this is the type of security and peace of mind that comes with their hosting solution.

Does Security Mean Reliability?

The hosting provider may have invested more in their infrastructure than your company earns in a year. They might even hint that they have a major search engine or other international giant on their servers, but just cannot reveal that to anyone.

Don’t be swayed by that false sense of security you may be feeling.

You are not the only IT executive lured in by the very powerful fortress sensation and scale in front of your eyes. For the uninformed, security is translated subconsciously into reliability.

And hosting vendors play the power card very well. Power means security, which translates into reliability, right?

Until you start asking the right questions.

Outsourcing Providers and What You Need To Know

Once the questions about what services are actually performed for their servers or other infrastructure, most staffers are not capable of giving specific answers. And if they do, it is usually stating that they can patch up your existing server and configure a firewall.

Many IT executives are stunned when they realize nearly eighty percent of the IT outages they experience are unrelated to having a jet powered backup generator, quadruple redundant servers and HVAC systems and all the other bells and whistles.

When the shock wears off, a moment of terror sets in when they realize they just signed a contract having very little to do with what they really need. And that is reliability. The key to reliability is first of all understanding failure, or more importantly, why failure even occurs.

Failures in the form of IT outages are typically what happen when IT staffers are doing their job and unintentionally mishandle a process change. Obviously, you cannot stop making changes, so the only thing left to do is manage the changes as they are being made.

A reputable outsourcing provider understands the types of risks associated with change management in their own company. Therefore, it just makes sense to find out if they offer those kinds of services to their clients.

When you are looking for an IT outsourcing provider, do not be overly impressed with a hardened data center. Look beyond it into the processes that keep it running. Tell them you want the same service they put into their own operations that keep it functioning so well.